Position Description

The Customer Service Representative will be responsible for providing exceptional bilingual (Spanish/English) customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience. This position is temporarily remote and may have days where it is required to come into the office.

DUTIES AND RESPONSIBILITIES

Handle customer services issues via phone and email
Inbound and outbound calls
Process cancellations and refunds
Conduct welcome calls for new members
Process member requests
Perform other duties as necessary

EDUCATION & EXPERIENCE

Minimum of a high school education (or equivalent) required
Must be fully bilingual (read, write, speak) - Spanish and English required
1-2 years customer service experience preferred.

SKILLS & ABILITIES

Attention to detail and organizational skills.
Problem-solving skills.
Ability to work in a team environment and independently.
Ability to answer high volume phone calls while maintaining a positive and friendly demeanor.
Ability to train and work remotely.
High level of professionalism and customer service skills

WORK SCHEDULE

8:50am-6:00pm (M-F)
1 hour lunch break

BENEFITS

15 days PTO
9 Paid Holidays + 1 Paid Floating Holiday
Sign On Bonus*

Flexible work from home options available.

Compensation: $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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CORPORATE BENEFITS

Paid Holidays

PTO

Health, Vision & Dental Insurance

Sign On Bonus

Growth Opportunities

TS FITNESS

Bilingual Customer Service Representative (Local ONLY)

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CORPORATE BENEFITS